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Information Technology Applications Director
First American
Santa Ana, CA, United States
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The IT Applications Director will lead a team of Oracle functional analysts and managers, and is responsible for continuously improving internal customers’ processes through technology-aided solutions. Has significant responsibility for developing the capabilities of senior level staff and managers, and providing functional expertise for both Oracle ERP and non-Oracle applications, during all cycles of the system development lifecycle.
Essential Functions
• Develops long-range plan for area of responsibility and is a key participant in strategic planning for the Enterprise Application Services (EAS) department. Translates strategic department goals and priorities into functional strategies and objectives for his/her area.
• Authorizes projects, approves project designs and cost estimates. Reports project status and critical issues to IT senior management and project PMO.
• Develops and administers functional team budget with input from work group managers.
• Sets objectives and priorities and ensures the effective allocation and use of department resources.
• Introduces best practices and ensures the timeliness and quality of his/her area’s delivery of products and services.
• Coordinates activities and efforts among different internal organizational groups, customers and vendors.
• Implements innovative ideas for productivity increases, efficiency gains, and cost savings.
• Frequently interfaces with executives inside and outside the company to make operational and project-related decisions, to resolve critical issues, to gather industry and competitive information and to foster a productive professional network.
• Writes and conducts performance reviews, provides ongoing performance feedback. Establishes salary budget and approves salary increases. Makes hiring decisions.
Management and Leadership Qualifications:
• Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units. Ability to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationship.
Typical Education
• Requires a Bachelor’s Degree; Management Information Systems, Business Administration, Accounting, Finance or an MBA degree is a plus.
Required Knowledge and Skills:
• 5+ years functional experience as a senior contributor for system configurations, requirements gathering, gap analysis, and solution design
• 8+ years of management experience in a similar technical and business environment
• Experience with configuration, full-cycle implementations, production support and end-user process expertise for Oracle EBS R12- Financials and Supply Chain and Procurement.
• International systems implementation experience in an enterprise corporate setting.
• New rollouts and production support for non-Oracle applications such as Highland- Perceptive Content and Capture, Blackline, and Sabrix integrations with Oracle EBS
• Develops internal IT support models with third party SaaS solutions
• Optimizes working models for onshore/offshore delivery teams in a 24×7 support environment
• Authors RFI/RFPs, evaluates vendor responses, and provides application scoring for new software selection
• Prepares project budgeting and forecasting for functional work groups, including level of effort estimates for internal labor and other external costs.
• Resource capacity planning for all work streams (i.e. projects, enhancements, incidents, production support).
• Experience providing functional design solutions in a hybrid IT environment with on premise and cloud applications and integrations.
• Ability to provide hands-on support for design and configuration activities if needed, while expanding team knowledge to support these activities in the future.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.