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Associate Director of Customer Experience
Freedom Mortgage
Fishers, IN, United States
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Evaluates, designs, executes, measures, monitors and control business processes. Manages a team of Optimization Managers and Customer Satisfaction Ambassadors. Ensure that business process outcomes are in harmony with an organization’s strategic goals. Work collaboratively across all departments of the servicing to help improve the management of a business process. Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals.