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Cash Supervisor
PennyMac
Moorpark, CA, United States
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Job Description
The Cash Supervisor will be responsible for supervising and coordinating activities of the associates in the Cash and Reconciliation Department, to ensure all tasks are completed within all guidelines and procedures.
• Supervise employees in the department. Handle responsibilities within the organizations policies and applicable laws. Responsibilities include interviewing hiring, and training employees, planning, delegating work, writing performance appraisals, recognizing good performance and addressing concerns on poor performance. And resolving escalated problems.
• Monitor activities and workflow to ensure goals and objectives of the department are met. Delegate work to associates to ensure payments are posted timely and that general ledgers are reconciled. Resolves problems and customer complaints through research and reconstruction of loan payment history.
• Gather data and prepare various reports, track departments productivity levels and summarize status of department for management review.
• Examine work for accuracy, neatness, and that it is in compliance with company standards.
• Study and standardize processes and procedures to improve efficiency of associates.
• Handle unusual or escalated complaints or difficult inquiries either personally or by directing subordinates.
• Perform other duties as assigned.
Preferred Qualifications
4 Year college degree (Bachelor or equivalent) 5+ minimum years of experience.
• Two years direct supervisory experience P
• eople management skills
• Leadership skills Problem solving skills
• Analytical skills
• Negotiation skills
• Time management skills
• Customer service skills
• Attention to details
• Ability to make decisions independently and with company policy and procedures.
• Ability to read and interpret documents such as policy manuals, safety rules operating and maintenance instructions and procedures manuals.
• Ability to write routine and complex reports and correspondence Ability to speak effectively to others.
• Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
• Personal computer knowledge including proficiency in Word, Excel and Outlook.
• Knowledge of process improvement methods and the ability to implement
• Knowledge of mortgage industry practices terminology and technology platforms