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Customer Service Rep
Lincoln Financial Group
Fort Wayne, IN, United States
Job Details - this job has expired, please see similar jobs below
About The Company
Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.
The Role
As a Customer Service Representative, Internet Technical Support, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.
The hours of the position are Monday through Friday, 11:15 am – 8:00 pm. The training hours will be 8:00 am – 5:00 pm for the first 3-4 weeks.
Responsibilities
Communication and Customer Service
• Answers inquiries from customers on retirement plan services.
• Gathers user information to determine underlying internet issues.
• Communicates processes, procedures and requirements of applicable systems.
• Communicates registration guidelines/web navigation to users.
Data Entry
• Processes customer information changes.
• Processes user requests for web related password resets, security question resets and/or enables web access.
Education
• High School diploma/GED or minimum Associate’s Degree in lieu of required experience
Experience
• 0-1 years of experience, preferably in customer service
• Proficiency in multiple processing systems and browsers, as well as settings
• A demonstrated track record of consistently meeting and/or exceeding performance expectations
• Possesses a bias for action and avoids workplace distractions
• Drives tasks to completion
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.