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Team Manager
AAA Mid-Atlantic Inc
Wilmington, DE, United States
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Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the EPMO Team Manager are:
• Acts as a key technology connection point between the lead project manager, technology team members, vendors, and various business lines facilitating the development and delivery of the project components as aligned with the project goals.
• Works to cultivate and maintain strong relationships with various technology team members, departmental management, and project team members.
• Works with the appropriate project team members to gather requirements, create and maintain comprehensive project documentation, and effectively manage the project (including change and risk management) throughout the project’s life cycle.
• Works with the IT Resource Managers to ensure that IT resource hours on projects are aligned, allocated, and fulfilled within project expectations and coordinates with the PM team to ensure this is occurring on all other projects with IT effort.
• Provides strong leadership skills to the PMO team ensuring the PMO team adheres to ACA project management methodologies while successfully seeing projects through on time and within budget.
• Provides overall leadership and direction of project resources to meet the project goals. Tracks progress, reports status, and makes necessary corrections to achieve IT and project goals.
• Establishes clear objectives and deliverables for projects that support technology and business needs. Monitors the quality of project deliverables and ensures project objectives are met.
• Leads cross-functional core teams and drives execution of project deliverable items within the project parameters and timelines.
• Vendor Management – partners with IT, business, and other PMs to recommend, approve, coordinate and communicate all project delivery objectives including selection, acquisition, evaluation and implementation.
• Delivery Management – executes leadership skills in obtaining internal and external project obligations and fulfillment activities.
• Organizes and coordinates testing activities for alignment with project goals and objectives. Approves consultant pay and manages relationships with vendors/HR.
• Manages the personnel function of the department to include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; approving time cards and requests for PTO.
• Aggregate project status reporting: provides synthesis to Director, EPMO.
Minimum Qualifications:
• Bachelor’s Degree in related field and 8-10+ years applicable experience including 5+ years of project management experience (IT project management experience a plus). Equivalent work experience considered in lieu of degree.
• Certification in at least one major project management methodology, PMP preferred. Experience with SDLC or Six Sigma.
• Proven project management and IT subject matter expertise. Ability to manage both technical and non-technical projects, and the ability to direct one of more project teams and coordinate with one or more departments (business lines) and their teams through the project life cycle.
• Proven ability to coordinate deliverables and dependencies with other groups.
• Excellent project/time management skills required. Self-motivated and able to perform with minimal supervision.
• Excellent verbal and written communications skills (clear, consistent, and timely). Strong organization skills; highly detailed.
• Strong problem solving and troubleshooting abilities.
• Knowledge of AAA Applications/services and ServiceNow a benefit.
Why Join Us?
AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:
• A competitive salary, dependent on experience
• Annual Bonus Eligibility
• Comprehensive benefit package including, but not limited to: 3+ weeks of Paid Time Off during the first year, 401k plan with employer match up to 7%, Health & Life Insurance, Tuition Reimbursement, and a complimentary AAA Premier Membership
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)