This job has expired, please see additional jobs below
Associate Technical Support Analyst
Visa Inc.
Highlands Ranch, CO, United States
Job Details - this job has expired, please see similar jobs below
Company Description
Associate Technical Support Analyst (I4)
The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.
Job Description
• Perform installation of network and server hardware in critical 7/24 Data Center environments.
• Perform installation of fiber and copper network cabling in support of hardware installs.
• Perform parts replacement support for network hardware failures.
• Perform problem diagnosis of network cabling infrastructure.
• Manage vendors providing network cabling installation services.
• Manage vendors providing hardware support.
• Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.
• Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status.
• Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements.
• Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information management tools (DCIM).
• Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.
Qualifications
Qualifications
• 2-5 years of experience working with network hardware and network cabling systems.
• Basic understanding of IP networks and network topologies.
• Experience working in large scale/critical Data Center Environments.
• Experience with fiber and copper cabling systems problem determination.
• Experience with network hardware repair.
Additional Information
Education
• Requires an Associate degree in Information Technology or related field or equivalent job experience.
• Bicsi Certifications a plus