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Financial Center Manager
First Horizon National Corporation
Winston Salem, NC, United States
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Description
The Financial Center Manager manages all financial center employees and supervises day-to-day operations of the financial center while ensuring safety, operational soundness and excellent service levels. This position is also responsible for the sales culture in the financial center and the development of new and existing customers.
Duties and Responsibilities:
• Sales-oriented with the ability to:
a) Plan, organize and motivate and lead employees in providing a sales and customer service oriented environment
b) Host weekly staff sales meetings to review sales efforts and deposit growth goals and results; lead the team to create new and innovative ways to ensure unit’s goals are achieved
• Manages all facets of the financial center including but not limited to:
a) The safety and soundness of the financial center and of the day to day operations of the branch
b) Provide training, guidance and support to teammates
c) Supervising all staff; appropriately delegates duties and tasks, training for staff on all policies and procedures
d) Underwrites and authorizes loans within company guidelines e) Safety/security issues and compliance training
f) Creates work schedules, communicates information on a timely basis ensuring comprehension and work areas are maintained per company policy
• Documents calls, referrals and cross selling opportunities and efforts; actively seeking, referring and retaining account relationships
• Creates quarterly and annual reports on business unit operations verses budgetary goals for supervisor Assists subordinates in resolution of difficult and or past due accounts
• Completes, passes and maintains an up-to-date status for all positional and company required compliance and regulatory courses by assigned due date(s)
• Participates in special projects and assignments and performs other duties as assigned
*Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
Requirements
Qualifications:
• High School Diploma (or equivalent) required with a minimum of three years’ experience in consumer banking; an Associate's or Bachelor's Degree is preferred or equivalent combination of education and experience
• Supervisory experience preferred with extensive background in financial institution’s operation policies, procedures and banking regulations (state and federal) preferred
• Strong ability to read, analyze and interpret financial and legal documents; performs complex calculations; effectively researches, analyzes and evaluates information to make decisions, solve problems and achieve goals
• Expertise with all financial center banking software applications and strong knowledge of Microsoft Windows operating system & Microsoft Word, Powerpoint, Excel and Outlook.
• Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing with senior executives, business unit management and staff, state and federal regulators and officials and significant business partners
• Demonstrated financial responsibility, character, and general fitness such as to warrant a determination that the individual will operate honestly, fairly and efficiently
• Work includes frequent travel throughout the assigned geographic area.