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Underwriting Customer Service
Kemper Corporation
Dallas, TX, United States
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Description
Position Summary:
As an Underwriting Customer Service, you will process new business applications, renewal referrals, renewal exceptions, complete endorsements, process cancellations, and reinstatements. In this position you will also service incoming phone inquiries from customers (both agents and insured’s). Our Dallas office offers a great work environment including onsite workout facilities and onsite cafeteria. The office is conveniently located at the intersection of LBJ/635 Fwy and Interstate 75.
Position Responsibilities:
• Assist agent and policyholder inquiries
• Process endorsements, cancellations and rewrites
• Assists with reinstatements for eligible policies
• Issue new business policies • Process diaries and take appropriate follow up actions
• Issue underwriting cancellations
• Process renewal referrals and exceptions, risk reports, email and address changes, manual SR22 requests from agents and insured, claims rescissions, manual applications from agents, and manual Letters of Experience/Loss Runs for agents and policyholders
• Respond to customer service, claims and Direct Bill emails
• Send emails to agents as notification of cancellations and nonrenewal
• Respond to Department of Insurance complaints
• Report technical issues
Position Qualifications:
• Two (2) years of experience in an insurance role or college degree required
• Bilingual in Spanish is a plus
• Ability to work shifts from 9:00am – 6:00 pm CST, Monday – Friday required
Our employees enjoy great benefits:
• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Protect what you love with discounts on home and auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.
Kemper’s underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.
*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
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