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Commercial Card Client Account Specialist
Mitsubishi UFJ Financial Group
Phoenix, AZ, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
The Client Service Officers (Client Account Specialist) will act as the key service points of contact for Commercial Card’s external and internal customers. Support will require both proactive and reactive client engagement. The CSOs receive inquiries from Program Administrators in need of information, credit limit changes, account set up, misapplied payments, fraud support and other service related items, through problem resolution. They ensure that issues are addressed appropriately, accurately and in a timely fashion. In addition, they will participate in third party partner meetings, regarding general updates or outstanding client issues. They will work in partnership with the assigned Card Relationship Manager(s), Card Program Consultant, Card Implementation Manager partners to ensure an optimal service experience.
Responsibilities:
• Participate on a team of Card Account Specialists assigned to support Commercial Card’s clients, where focus is to protect and grow client relationships Interfaces with target clients & internal service partners to advocate client needs and solutions
• Uses product knowledge to resolve challenging client issues and conduct root cause analysis
• Act as a dedicated client service support
• Ensure risk/compliance guidelines are followed at all times
• Understand the client impact of any changes in our processes and procedures
• Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision.
• Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process-related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions.
Qualifications
• Typically requires a degree from a four-year college (e.g., B.A., B.S.) and 4-6 years of relevant experience in commercial card, Transaction Banking or customer support.
• Strong organizational and communication skills are critical
• Ability to travel as needed.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.