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Manager, Direct Lending Sales
Ocwen Financial Corporation
Coppell, TX, United States
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Description
Business Summary:
Homeward Residential, Inc. (Homeward), a wholly owned subsidiary of Ocwen Financial, provides a wide spectrum of loan origination services to homeowners, mortgage lenders and mortgage investors. We provide our customers with fast, accurate and innovative solutions and maintain a culture in which our customers and associates are treated with courtesy, dignity and respect. As the lending arm of Ocwen, Homeward assists in the retention of the Ocwen customer base of approximately three million home owners. Homeward is planning for aggressive growth in its lending business across multiple channels, including consumer direct, correspondent and broker. We are looking for experienced mortgage professionals in sales, operations and capital markets who have a passion for delivering the highest level of customer care while working in a growing, fast-paced lending business.
Reporting to the Sales Director, the Sales Manager is primarily responsible for driving business growth by managing and developing a team of Loan Officers who originate mortgage loans to a nationwide market. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization.
Job Functions:
• Daily sales management of Loan Officers including adherence to key metrics, time blocks, scheduling, sales and technical skills
• Development and improvement of overall processes including sales strategy, SalesForce.com, phone systems and lead generation systems
• Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols
• Responsible to provide ongoing coaching to Loan Officers to drive efficiency and increased sales production
• Work with Loan Officers and Processing Department on loan level issues
• Recruiting, training and developing of Loan Officers
• Measuring and reporting of daily team production and participation in monthly leadership meetings
• Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution
Qualifications
Minimum Qualifications:
• High school diploma, GED or military equivalent experience required; bachelor's degree preferred
• Minimum 1-2 years’ experience managing, leading and developing a team of sales professionals; leadership experience with loan officers in a call center environment preferred
• Successful, proven track record of managing team sales production and meeting, exceeding production goals
• Proficient computer skills including Microsoft Office Suite, and other mortgage/banking software
• Multi-state experience and license preferred
Ocwen Financial Corporation, our affiliates and subsidiaries (“Ocwen”) is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law.