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Implementation Analyst
Fiserv
Sioux Falls, SD, United States
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Job TitleImplementation Analyst
Job PurposeJob Description
Position Purpose:
The Implementation Analyst assists in converting, training and support of the internet banking services for Clients converting to a Cleartouch, Precision, or Premier Inhouse Environment. They are responsible for the Installation of new products and/or the converting of data related to Internet Banking.
Essential Job Responsibilities:
• Conducts system evaluations for institution’s current system to determine if the appropriate Fiserv products are represented as well as client workflow, setup requirements, etc.
• Provides data analysis and mapping from other eBanking systems to Fiserv applications for new business to Fiserv as well as migration projects to our Fiserv service bureau environment
• Provides product installations for all applicable electronic banking products for new business as well as migration projects to our Fiserv service bureau environment.
• Involves walking clients through setup and procedures and may include conducting client presentations.
• Training new clients on product features and provides ongoing training as needed for existing clients.
• Develops test plans to assure that the client's installations/conversions work properly with product features and that new features for the institution work as expected.
• Propose products to Clients that would enhance Clients' productivity.
• Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project.
• Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product.
• Handle client calls and issues involving moderate to medium complex technical issues.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education:
• Bachelor’s Degree in business, finance or related field is preferred. Equivalent work experience may be substituted.
• AAP is a Plus
Job Related Experience:
• Financial Industry experience is advantageous
• Previous Fiserv core or online banking experience preferred; Premier, Precision, and/or Cleartouch system knowledge a plus
• Previous customer service experience preferred
• Must be able to make decisions and resolve problems using experience and professional judgment.
• Supervisory and/or project management experience a plus
Additional Skills/Knowledge:
• Basic understanding of workstation operating systems and computer functions recommended
• Basic understanding of Microsoft Windows Server, including such functions as IIS and basic networking preferred
• Database experience preferred (Microsoft SQL or IBM DB2)
• Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented with a willingness to travel
Travel
• Ability to travel (20% - 40%)
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.