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Senior Business Management Specialist
TIAA-CREF
Denver, CO, United States
Job Details - this job has expired, please see similar jobs below
COMPANY OVERVIEW:
As long as there are people who make the world a better place, we’ll keep making a difference for them. Since 1918, it has been TIAA’s mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.
When you work here at TIAA, you’re not just in it for yourself. You are part of something bigger. A collective mission to make a difference – a collective mission we make our own.
To be difference makers.
For more information about TIAA, visit our website.
Job Title: Senior Business Management Specialist
Location: Charlotte, NC or Denver, CO
Position Summary:
The Senior Business Management Specialist on the Client Governance team is responsible for conducting the initial offer review and plan design/rule validation of any new client implementations and existing client service enhancements against our current capabilities and TIAA’s standard offer framework. Candidate will be responsible for facilitating cross organizational underwriting reviews of these assessments with key business and IT stakeholders (including Sales, Relationship Management, RFP, Pricing, Product Consulting, Operations, Legal, Compliance & Marketing) to provide better transparency to all potential risks, costs, product fit & plan design considerations and associated dependencies in the pre-sale process.
The findings of these assessments will assist the organization in making recommendations regarding tailoring the client offer, timing or identification for client custom development. The output will also be leveraged to provide TIAA implementation teams insight regarding feasibility for requested dates, service installation strategies, and potential plan design or configuration changes. Upon notification of client win, candidate will be responsible for creation of the Letter of Understanding (LOU) to be sent to the client. Successful incumbent will also act as a key subject matter expert for internal stakeholders, including Sales, Product & Implementation Team related to client finalist & discovery meetings. Role will assist with other projects, creating requirements and client documentation as needed.
Key Job Responsibilities:
Participates in internal Sales and Relationship Management client strategy and planning meetings to understand client recordkeeping needs, requirements and asks. Accountable for collecting and reviewing all client documentation related to the offer, current plan design and system configurations, and other client demographics/profile information (including Plan Documents, 5500s, Administrative Guides, Summary Plan Descriptions, SOPs for current manual processes, review of current system setup, and any other artifact to help TIAA underwrite the piece of business. Prepares and documents Underwriting Assessment Document to identify: 1) Potential plan design / rules that could trigger the need for product or platform customization, 2.) identify opportunities for plan streamlining / recordkeeping process efficiencies 3) identify service requirements that may be in conflict with requested offers 4) Any additional business, technology, relational and market risks associated with client relationship or offer. 5) Provide implementation cost estimates to pricing.
Ensure that all client underwriting reviews are executed in a timely manner, using standard processes, tools and reporting. Facilitate cross functional stakeholder review of the outputs to build consensus on existing or revised offer composition, targeted implementation dates, gap resolutions and risk mitigation strategies. Assist in defining, validating and prioritizing alternate and scalable processes or automation whenever possible. Determine complexity and confidence ratings for client implementation plan to support identification of proper organizational resourcing and budgets. Responsible for documenting and acquiring all necessary approvals of the Letter of Understanding (LOU). Assists in documentation of any custom client requirements, as well as identification and development of standard operating procedures required for approved workarounds . Participates in the internal Implementation kickoff call to transfer knowledge to the full transition team on agreed upon scope of products & services in the offer.
QUALIFICATIONS:
Basic Qualifications:
*Bachelor’s degree or commensurate education and experience
*5+ years of retirement plan recordkeeping or administration, inclusive of product consulting or development
*1+ years of plan Documents/Design, or Operations/Implementations with emphasis in project & risk management
*1+ years of financial services experienced required
Preferred Qualifications:
*Expert knowledge of the Retirement Plan administration, with special consideration for TIAA products and services.
*Solid understanding of 401(k), 403(b) and 457(b) plan design, plan provisions and marketplace product offerings. Excellent analytical, strategic skills and understanding of client consulting / selling needed for solution delivery. Superior interpersonal and leadership skills.
*Superior interpersonal and leadership skills
*Ability to lead, motivate and collaborate with associates at all levels throughout the organization.
*Excellent communication, negotiating, networking and listening skills. Understands and applies the principles of risk management.
*Third Party Administration (TPA), Defined Contribution and Defined Benefit leadership experience is strongly preferred
*Strong knowledge of industry best practices and TIAA standard offer products and services, consulting skills preferred
*Preference for strong MS Office capabilities; specifically Excel and Power Point
*Excellent analytical, strategic and consultative skills.