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Customer Care Associate
Assurant
Rapid City, SD, United States
Job Details - this job has expired, please see similar jobs below
Description
Are you someone that:
• Listens actively?
• Likes to critically think?
• Is Customer Experience focused?
What is waiting for you:
• No weekends or holidays!
• Fun atmosphere!
• Family oriented!
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
Basic Duties 95%
• Basic data entry
• Basic communications with external customers, agents & funeral homes including inbound and outbound phone calls
• Includes document handling and review to prepare files for processing
• Preparing documents for mailings
• Processing a limited variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
• Prepares correspondence using standard templates
• Follows standard screens and procedures to perform most tasks
• Complete various internet searches
Collaboration Skills 5%
• Attend required training
• Collaborate with team and department members by attending team meetings and other company activities
• Ability to adjust to new or changing business needs
Qualifications
Basic Qualifications:
• High School Graduate / GED
• Basic Computer Skills
Other requirements:
• Good verbal and written communication skills
• Professional appearance
• Must be able to work in a fast-paced environment
• Single focused but flexibility to complete various tasks
• Ability to follow instructions, procedures and guidelines to perform tasks
• Exhibits qualities of integrity, reliability and trust
• Strong work ethic
• Focus on quality
• Flexibility with schedule, work and team environments
Preferred Qualifications:
• Experience working in an office environment
• Basic Insurance Knowledge