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Senior Rating Specialist
The Hanover Insurance Group
Atlanta, GA, United States
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Position Overview/Summary:
Incumbents serving in these roles are responsible for determining the premium for risks using automated and/or manual methods. In addition, they are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.
This is a full-time, non-exempt position.
Responsibilities/Essential Functions
• Develop knowledge of rating 1-3 lines of business using automated and/or manual methods.
• Responsible for the timely and accurate quoting and issuance of CL policies and subsequent
transactions using automated and/or manual rating methods.
• Partners with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers.
• Formulates partnerships with Underwriters and Underwriting Technicians.
• Ability to support multiple regions.
• Rates and issues using automated methods (POS, PMS, and ACT) for multiple lines of business.
◦ Includes new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.
• May rate and issue using manual methods (i.e. manual creation of the dec, manuscript endorsements) for multiple lines of business.
◦ Includes new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and / or the registry for small and middle market business for multiple regions.
• Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements, rewrites, and cancellations for small and middle market business.
• Resolves errors daily with assistance, as needed
• Stays current with changing conformance or compliance issues, as well as procedural, system and/or workflow changes.
• Using both written and verbal communication skills provides customer service support for CL –Underwriters.
• Builds relationships with CL Underwriting with assistance from Sr. Rating Specialist, Lead Rating Specialist, Team Lead, and Senior Learning Consultant.
• Acts as a resource to the Management Team and Underwriting for high priority rushes and errors within their skill set.
• Receives direction on work priorities from mentors, Team Lead, and Manager on a regular basis.
• Receives support from Sr. Rating Specialist and Lead Rating Specialist when assigned to a package policy and acting as the ‘Account -Owner’ to ensure all policies within an account are delivered to underwriting and issued simultaneously.
• Understands SLAs and escalates if due dates are not going to be met.
• Participates on projects, attends focus group meetings, and assists with mentoring as determined by manager based on individual skill set.
Key Measures of Success:
• Enhanced partnerships with UW-understanding the business priorities collectively to ensure a positive customer experience
• Timely and accurate completion of all transactions with quality per the business priorities with strong communications to and from UW
• Maintain rating transaction knowledge and workflow to ensure accuracy.
• Issue the transaction right the first time.
• Associate’s degree preferred but not required, or 2 years or more of relevant insurance industry experience.
Physical Demands and Work Environment:
• Ability to use a personal computer and other standard office equipment
• Ability to work in a fast paced or stressful environment
• Ability to travel as necessary
• Ability to work cooperatively
• Ability to sit and/or stand for extended periods (include %range of time, e.g. 75%-90%, as appropriate)
• Ability to perform work tasks in adverse weather conditions
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.