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Senior Group Manager, Client Services - Corporate Trust
The Bank of New York Mellon
New York, NY, United States
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Client Service - M4 Leads a client service/support area consisting of multiple teams. Develops and implements policies to ensure client satisfaction and leads key client service initiatives. Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate. Participates in long-term or strategic planning for the Client Services/Support function designed to improve the overall client service experience and improve team productivity and quality. Resolves the most complex issues or inquiries from senior-level or key individuals at clients, as needed. Maintains relationships with senior business leaders to report client trends and needs. May provide forward-looking and strategic insight on client issues to drive future revenue growth. Sets strategic priorities on initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages a client service/support area through other managers Responsible for the achievement of area goals and objectives, talent management and supervision of team members. Area supports a variety of complex client accounts.
Qualifications
Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred. 10-15 years of total work experience with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.