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Director of Operations
Zurich Insurance Group
Agoura Hills, CA, United States
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Description
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Job Summary
The FFS Director of Operations is responsible for all FFS B/D (Broker Dealer) operational processes from opening new accounts to providing account maintenance and servicing. This role ensures that processes adhere to regulatory requirements and that the customers’ needs are properly assessed. This role establishes policies and procedures to ensure that the Farmers brand is protected in the conduct of the securities business FFS engages in. The director of operations plays a key role and supports all transformational changes and strategic projects including project planning and delivery, and ongoing process improvement.
Essential Job Functions
Leads the design and implementation of business processes, operational and system transformation strategies, plans and procedures across all operational areas including account opening, account maintenance functions, client onboarding, client servicing, etc. Drives solid operational changes that will result in operational efficiencies by reducing Not In Good Order items, standardizing p rocesses, automating manual work, reducing exceptions, etc. Oversees the operations function to ensure that FINRA rules are observed by the field through designing and implementing supervisory controls such as suitability review, trade monitoring etc. Enhances agents and customers experience by making it easier for agents customers to submit the FFS business, and creating self-serving capabilities for customers. Supports strategic, change management and transformational efforts that improve operational efficiency and agent experience.
Education Requirements
Bachelor's degree in business, finance, or related field required.
Must have or obtain FINRA Series 6,26,63.
Lean or Six Sigma certified preferred.
Experience Requirements
8 years financial services industry experience required. 4 years operations management experience required.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.