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Director of Sales and Operations
HealthPlanOne
Tampa, FL, United States
Job Details - this job has expired, please see similar jobs below
We have an exciting opportunity for an experienced, dynamic individual contributor in our Tampa, FL location. This key leadership position reports to the VP Call Center Operations and is responsible for increasing sales productivity and effectively develop top sellers / sales managers.
Essential Job Functions / Responsibilities:
• Champion day-to-day development of sales staff enabling them to continuously exceed their sales goals.
• Support sales performance expectations and goals, evaluate sales performance results and provide feedback and intelligence to the leadership team on trends.
• Develop comprehensive action plans with timelines and expected outcomes. Measure the success of the action plan and provide regular updates to leadership team.
• Enhance sales force capabilities by demonstrating a hands-on approach (i.e., selling, sales coaching, sales management).
• Build an end-to-end sales program / “system” that can be utilized across the organization.
• Develop a comprehensive cross selling program (ancillary products (both Medicare & IFP)).
• Create and drive a culture of sales engagement across the organization.
• Collaborate with internal departments such as HR, Training, Operations, IT, QA and compliance to ensure open lines of communication across the organization.
Required:
• Ten+ years of successful sales / sales management experience
• Previous management experience in a call center environment
• Solid knowledge of CMS rules and regulations
• Deep knowledge of Medicare and ACA insurance plans
• Solid understanding of call center technology, terminology and environment
• Proven track record of increasing sales in a phone-based environment
• Current Life/Health Insurance License
• Strength in gaining consensus across a multidisciplinary team (internal & external partners and clients)
• Excellent verbal, written and Microsoft Office skills (Word, Excel, PowerPoint, Visio, Project)
• Polished customer presentation skills
• Willingness to travel – 50%
Preferred:
• Bachelor degree from an accredited institution required with concentration in business, communications, health or other relevant discipline. MBA preferred.
• Six Sigma or Black Belt certification
Key Strengths:
• Ability to think out of the box and exceed established goals
• Ability to work well in a team environment and across businesses
• Solid organizational and time management skills
• Ability to multi-task and handle numerous projects simultaneously
• Strong leadership skills required in order to motivate, mentor and inspire top sellers
• High level of business acumen
About HPOne
Founded in 2006, HPOne is a leading sales and marketing organization that operates across multiple segments of the Medicare and health insurance marketplaces. Using proprietary technology solutions coupled with deep industry knowledge, the company provides a range of outsourced sales, marketing and contact services for national and regional health plans, operates private exchanges for individual consumers and employer-based group retirees, and manages the largest exclusive Medicare lead generation marketplace in the industry. HPOne’s core differentiation is its exclusive focus on the health insurance industry, bringing innovative and performance-based solutions that address the most pressing challenges facing clients. With four state-of-the-art contact centers around the country and a management team with an average of over 15 years in the health insurance industry, HPOne provides its clients with the solutions they need to profitably grow and manage their business. For five consecutive years, HPOne has been named to Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America, earning a rank of 357 for 2016.
HPOne is an Equal Opportunity Employer:
HPOne is an equal opportunity employer, committed to employment equity throughout all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We welcome and encourage diversity in the workplace. HPOne requires the necessary drug testing and background checks as part of our pre-employment practices.