This job has expired, please see additional jobs below
Loss Mitigation Supervisor
ServiceLink
Chandler, AZ, United States
Job Details - this job has expired, please see similar jobs below
Plans, directs, supervises and evaluates work flow, daily operations and execution for a client specific short sale team. Coordinates work activities to achieve the volume expected to meet operational requirements. Provides process-specific feedback and training to short sale efforts throughout the unit. Recommends operational improvements. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Supervises daily operation of a client specific short sale team, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations.
• Supervises a team to include the following roles: Team Lead, Processor, Specialist and Closer
• Develop, implement and distribute daily workflow, operational and exception reporting
• Reviews short sale transactions for approval or denial to ensure consistency, accuracy, and quality within department.
• Identifies trends and develops process improvements and system enhancements to improve department’s effectiveness.
• Receives and resolves customer complaints
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training.
• Compiles data and generates ad-hoc reporting for Manager.
• Provides monthly summary to Manager on departmental performance objectives.
• Able to react to change productively and handle other essential tasks as assigned
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Three years experience in one or more the following areas: Mortgage Banking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes.
• Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment.
• Proficient with MS Office.
• Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure).
• Strong negotiation skills.
• Strong analytical and problem solving ability.
• Experience with Ensemble Pro dialer administration.
• Experience utilizing DataViews for reporting.
• Knowledgeable in scheduling and volume forecasting.
• Ability to organize, prioritize and allocate workload for optimum efficiency.
• Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution.
• Ability to resolve conflict appropriately and effectively resolve problems.
• Knowledgeable in scheduling and volume forecasting.
• Excellent written and verbal communication skills.
• Strong team player with a high level of professionalism and initiative.
• Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs.