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Team Lead
ServiceLink
Pittsburgh, PA, United States
Job Details - this job has expired, please see similar jobs below
The ideal candidate will have demonstrated success in customer-focused innovation and collaboration. If you thrive as the motivating force behind a diversely talented team in a fast-paced environment, we encourage you to apply today!
A DAY IN THE LIFE
In this role, you will…
• Facilitate the relationship between the clients and the business unit
• Assist with the oversight of the personal and departmental productivity and quality goals/metrics
• Communicate daily with QC Management on department operation protocols
WHO YOU ARE
You possess …
• Prior experience in QC Valuations with knowledge of standard Valuation practices and procedures including:
◦ USPAP- Role may require the taking and passing of USPAP training
◦ BPO Standards & Guidelines
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
• Excellent verbal and written communication skills
ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.
DETAILED JOB DUTIES
• Lead the team’s following of Quality Control (QC) policies and procedures for processing of Valuation products
• Monitor, track and consistently respond to escalations from internal and /or external sources
• Supervise the gaining of necessary documentation from the Appraisal Vendor to ensure supportable valuation reporting
• Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
• Assist with the oversight of the personal and departmental productivity and quality goals/metrics
• Assist with staff scheduling to include: work assignments/rotations, role training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations
• Maintain compliance with State and Industry regulations including Appraisal Independence
• Ensure appropriate escalation paths are followed
• Participate in the development and facilitation of team training as identified by the QC management team
• Communicate daily with QC Management on department operation protocols
• Maintain a positive, professional business relationship with vendors and internal staff
• Perform all other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• 3 years’ experience in real estate appraisal, bank or finance lending, mortgage company experience; real estate background a plus
• College degree preferred
• Prior experience in QC Valuations with knowledge of standard Valuation practices and procedures including:
◦ USPAP- Role may require the taking and passing of USPAP training
◦ BPO Standards & Guidelines
• Knowledge of Valuations office processes, procedures, and technology
• Strong customer service and communication skills
• Read operational reports and workflows
• Attention to detail