This job has expired, please see additional jobs below
Collections Loan Counselor
ServiceLink
Jacksonville, FL, United States
Job Details - this job has expired, please see similar jobs below
A DAY IN THE LIFE
In this role, you will…
• Perform financial interviews, create payment plans and discuss loss mitigation options with homeowners, in a call center environment
• Use an advanced telephony system
• Make decisions to resolve customer issues
• Navigate and enter data on a computer platform
• Provide exceptional customer service
WHO YOU ARE
You possess …
• Enjoy speaking to customers over the phone
• Understanding of mortgage servicing; payment application, payment plans, loss mitigation
• Desire to helps your peers, your team, and all around you because you are highly driven and lead by example
• Analytical ability to apply data and information to all processes and solutions
• Ability to provide consistent engagement in customer and brand experience
LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.
DETAILED JOB DUTIES
• Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure
• Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations
• Obtain borrower’s monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses.
• If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)
• Ability to explain loss mitigation options in detail and loss mitigation application process
• Demonstrate working knowledge of default and foreclosure timelines
• Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes
• Skip trace using online tools such as www.whitepages.com and other free websites
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Minimum of one year collections, loss mitigation or other mortgage/real estate related experience
• At least one year of telephone customer contact experience
• High school diploma or GED
• Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
• Ability to learn rules, regulations, laws and methods of collection and skip tracing
• Excellent analytical, communication, and negotiating skills
• Ability to work well on a team and focus on results; adaptable and flexible
• Ability to structure a deal that serves the best interest of the organization, insurer, and client
• Solid PC experience and typing skills
• Ability to work in a structured environment
• Ability to use a dialer system to make/receive phone calls