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Customer Care Representative
Freedom Mortgage
Fishers, IN, United States
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The Customer Care Single Point of Contact is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options
• Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent
• Work with borrower on repayment plans to get them back to a current status
• Assist the borrower with loss mitigation options, how to apply, and status updates
• Must be familiar with investor guidelines and available programs
• Remain as the single point of contact until the borrower is current or approved for loss mitigation
• Maintains confidentiality of customer’s non public information
• Provides written and verbal responses to customer inquiries as needed
• Answers inbound/outbound calls involving customer service and collection issues
Other duties may be assigned.