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Collections Loan Counselor
ServiceLink
Jacksonville, FL, United States
Job Details - this job has expired, please see similar jobs below
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure
• Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations
• Obtain borrower’s monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses
• If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)
• Ability to explain loss mitigation options in detail and loss mitigation application process
• Demonstrate working knowledge of default and foreclosure timelines
• Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes
• Skip trace using online tools such as www.whitepages.com and other free websites
• Proper documentation of all Collection activity within BackintheBlack and LPS systems
• Prepare loans for foreclosure review
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Minimum of one year collections, loss mitigation or other mortgage/real estate related experience
• At least one year of telephone customer contact experience
• High school diploma or GED
• Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
• Ability to learn rules, regulations, laws and methods of collection and skip tracing
• Excellent analytical, communication, and negotiating skills
• Ability to work well on a team and focus on results; adaptable and flexible
• Ability to structure a deal that serves the best interest of the organization, insurer, and client
• Solid PC experience and typing skills
• Ability to work in a structured environment
• Ability to use a dialer system to make/receive phone calls