This job has expired, please see additional jobs below
Customer Services Representative
TriCo Bancshares
Hayfork, CA, United States
Job Details - this job has expired, please see similar jobs below
Job Details
Description
Position Title: Customer Services Representative-30 Hours
Branch: Hayfork
Grade: 6
Position Summary: The Customer Services Representative promotes and sells all retail Bank products and services to new and existing customers. Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds. Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
Major Responsibilities:
• Uses every customer interaction as an opportunity to build a relationship with each customer through effective profiling, tele-consulting and where appropriate refer customers to business partners.
• Meets sales goals as assigned.
• Maintains accurate sales records and regularly reviews sales results with Branch Manager.
• Prepares for and participates actively and constructively in branch sales meetings.
• Prepares necessary documentation from the sale of products and services and inputs data.
• Ensures that all customer transactions are handled timely and accurately according to guidelines and that cash and security procedures are followed.
• Accounts for all assigned cash, balances cash drawer and maintains drawer within limits.
• Assists in all activities related to branch operations and teller functions.
Other Responsibilities:
• Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act.
• Assists other branch team members in non-primary assigned duties whenever necessary.
• Maintains a current understanding of Bank policies and procedures.
• Performs other work-related duties as assigned.
Education, Experience And Other Skills Required:
• High school diploma or GED required, unless age 18.
• Effective verbal and written communication skills.
• Ability to utilize personal computers and Windows driven programs.
• Effective selling and cross-selling skills.
• Able to successfully complete Bank product and sales training courses and appropriate certifications.
• Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).
Physical Requirements:
• May be required to lift up to 25 pounds.
Company Profile
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ:TCBK) headquartered in Chico, California, providing a unique brand of customer Service with Solutionsavailable in traditional stand-alone and in-store bank branches in communities throughout Northern and Central California.
The Bank provides an extensive and competitive breadth of consumer, small business and commercial banking financial services, along with convenient around-the-clock ATM, online and mobile banking access.
Tri Counties Bank has remained strong and profitable through a top-down commitment to its core values, sound business principles and responsible lending practices.
Our success is also based on our involvement in the communities we serve. The personal touch comes naturally to Tri Counties Bankers. You may recognize us at business, school and non-profit events, baseball games and local eateries, skiing in the mountains, boating on the lakes, and fishing the local streams.
Tri Counties Bank is an equal opportunity employer including veterans and individuals with disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Qualifications
Skills
Behaviors:
Motivations:
Education
Experience
Licenses & Certifications