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Director, Integrations - Merchant Services
TSYS
Broomfield, CO, United States
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Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
Manages the execution of projects and programs in accordance with organization's integration management methodology. Develops, prioritizes and submits project plans, budgets and methodologies across a range of key projects. Defines project resources, performance reviews and post implementation evaluations. Takes ownership of the successful implementation of a set of projects. Advises on the most complex or critical projects; monitors progress and performance against the project plan; identifies and resolves operational problems and minimizes delays. Evaluates and authorizes changes that significantly impact the scope, budget, or timeline of a project.
Primary Responsibilities
• Manages, monitors and evaluates the execution of projects and programs with a span of influence that typically require working within multiple business segments and/or across corporate shared service resources. Ensures project completion within agreed timelines, scope and quality. Monitor and report project risks that can lead to missed service levels or other impacts to the business to senior leadership and other stakeholders. Solves complex problems that deviate from established procedures, in coordination with other department heads.
• Designs, implements, and conducts analysis of project reporting used by senior management in regard to project timeliness, resource capacity, client demand, and resource utilization. Reporting includes project resource allocation, financials/budget, risks, variances, etc. for multiple and varying initiatives / projects.
• Accountable for the development and achievement of annual budgets. Ensures staffing and project assignments align with existing and new business projections. Plans, owns and controls the annual project revenue forecast, including quarterly re-forecasting and ensuring accurate billing. Define methods to track financial and effectiveness measurements and monitor utilization to achieve revenue plans.
• Keeps senior stakeholders informed of project status by providing regular updates ranging from monthly development or project stack status, status of large internal initiatives, productivity and utilization rate reporting, timeliness to delivery key performance indicators, and quarterly metrics that measure effectiveness. Develops communication practices to ensure the communication from project management staff to their respective clients is accurate, timely and effective.
• Leads, develops and maintains mutually supportive relationships with clients, colleagues and third parties. Oversees the support of multiple client relationships from a project perspective and ensures constructive communication is delivered through reporting and / or meetings. Leverages senior relationships in resolving critical issues. Participates in internal / external forums / meetings to enhance services, build relationships and improve processes. Span of influence that typically require collaborating and working across the enterprise and client / partner organizations.
• Accountable for the overall project management support of multiple clients (internal and external). Develops an understanding and educates teams on clients' business models, goals and strategies. Creates and leads efforts to provide solutions and direction to achieve desired results. Monitors and evaluates progress and outcomes against client expectations. Ensures the client’s needs are appropriately represented.
• Serves as a central point of escalation for non-routine project management issues related to process and project delivery to ensure satisfactory outcomes. Conducts conflict management with all levels internal and / or external stakeholders to include negotiation, conflict resolution, and problem-solving for projects having the potential for varied and complex scope change(s).
• Drives continuous process improvement related to a wide range of business services, methodology and project processes to reduce cost, improve quality and service levels for the clients (internal and external). Partners with other project management leaders to ensure standards and priorities are aligned for project portfolio management. Defines scope of process change, trains on and resolves issues related to process improvement.
• Directs and oversees the governance framework and reporting for project delivery and business needs. Ensures activities are compliant with governance. Serves as authority on project management leading practices within the organization. Selects, approves, and/or recommends project management tools. Establishes best practice guidelines and instructions for implementing project management tools. Guides and recommends training for project teams as they learn and adopt project management best practices in their projects.
• Serves as primary corporate representative to conduct annual review of methodology with auditors, clients or other stakeholders. Ensures written documentation is available for audit reviews and oversees the creation, documentation and implementation of process changes and formal responses to audit findings or other process improvement efforts.
• Not an exhaustive list; other duties as assigned
Minimum Qualifications
• 6+ years of experience in the payments or merchant services industry is required
• Relevant Experience and Degree in a related field of study from an accredited university is also required
• Typically a minimum of 8+ years of professional experience
• Bachelor's Degree or above
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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.
EOE/Minorities/Females/Vet/Disability
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.