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Collection Recovery Senior Specialist
Citizens Bank
Riverside, RI, United States
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Description
As a successful member of the Collection Recovery Liquidation team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:
• Timely arrangements of total loss accounts, where auto customers have pending insurance claims.
• Processing Dealer rebate products, in accordance with current service level agreements
• Assist with auction sale processing as needed.
• Maximizing recovery of principal and fees on complex accounts
• Ability to multi-task and work independently in a fast paced work environment
• Maintaining compliance with all banking requirements
• In addition; candidates must possess, excellent verbal/written, time management and interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem solving skills/ability to negotiate through difficult situations
Qualifications
Experience and Skills:
•1+ Year of Customer Service Experience/Collections experience
•Excellent phone communication, listening and negotiation skills
•Able to prioritize and manage daily workload
•Proven ability working in a team atmosphere; in a fast paced, fun environment
•Computer proficiency and acumen
•Self-motivated attitude with a desire to succeed
Education:
High School or Equivalent required
Hours & Work Schedule:
Hours per Week: 40
Work Schedule: Monday-Friday 8am to 5pm
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.