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Customer Service Specialist
Frost Bank
San Antonio, TX, United States
Job Details - this job has expired, please see similar jobs below
Description
As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests; identifying and resolving customer issues/problems while handling both inbound and outbound customer communications; performing policy interpretations based on knowledge of the organization, products, services, and policies. Responsibilities will include assessing customer needs and suggesting and promoting alternative products and services; using computerized systems for tracking, information gathering, and/or troubleshooting; and supporting all products and services in Retail and Corporate Lines of Business. The candidate will serve as a customer contact regarding the promotion and selling of these products and services; identify and resolve customer issues/problems; and maintain working knowledge of the organization, products, services, policies, and computer systems.
Applications completed for this position will only be valid for the month of April.
Qualifications
Required:
*Excellent customer service skills
• Excellent written and verbal communication skills
• Knowledge of Internet usage
• 1+ years experience in customer service, sales, and/or banking; or 30 college credit hours
• Must meet training standards
• Ability to multitask
Preferred:
• Proficient in Microsoft computer applications
• Excellent written and verbal communication skills