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Lead Business Management Analyst – Communications Consultant
TIAA-CREF
New York, NY, United States
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COMPANY OVERVIEW:
As long as there are people who make the world a better place, we’ll keep making a difference for them. Since 1918, it has been TIAA’s mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.
When you work here at TIAA, you’re not just in it for yourself. You are part of something bigger. A collective mission to make a difference – a collective mission we make our own.
To be difference makers.
For more information about TIAA, visit our website.
POSITION SUMMARY:
TIAA is seeking a Lead Business Management Analyst with experience in Communications (both written and oral) to support the Digital Communications space as follows:
• A talented communications professional, skilled in the nuance of writing for an internal audience, with experience to effectively manage projects from concept to delivery
• Able to craft messaging and execute strategies that promote digital culture, client experience innovations, technological achievements, service enhancements and other key topics
• A responsive individual who is as comfortable working alone as with a team of colleagues and is able to engage with executives one-on-one
• A positive team player who is flexible when priorities quickly change and who contributes to the team’s overall success
• Reports to the Director of Digital Communications
KEY RESPONSIBILITIES AND DUTIES:
• Conduct interviews with project leaders as well as senior- and executive-level management
• Develop content for internal articles, newsletters, websites, emails and other communication artifacts
• Provide appropriate context, clarity, consistency and tone to messages, linking to the company’s strategic priorities
• Offer advice and effective communications planning for internal clients
• Manage the editorial calendar for an internal newsletter and contribute to biweekly team messages, highlighting progress in the Digital organization
• Work with stakeholders to collect quarterly highlights and draft the quarterly progress report
• Manage content strategy, requirements determination, publishing and content for Digital Portal (internal website) and the My News section of the Intranet
• Draft submissions for third-party awards and recognition
• Research and understand important digital, technological, operational and financial services concepts
• Explore and adopt industry best practices for internal communications
• Develop and define metrics to assess project effectiveness
• Collaborate with internal groups, including Corporate Communications, Media Relations, Marketing, Compliance and Legal teams
• Manage external vendors if necessary
• Adhere to brand guidelines and legal/compliance processes
QUALIFICATIONS:
Required Skills
• Minimum 5-7 years’ experience developing written communications for internal and external audiences
• Experience editing written communications into clear, concise language
• Writing sample(s) required
Desired Skills (Preferred not required):
• Excellent writing and editing skills required
• Strong customer service, interpersonal, organizational and time management skills required
• Skilled at distilling a message to its most refined state, omitting unnecessary words
• Ability to translate complex technical information into consumable content for a broad employee audience
• Experience with drafting communication plans
• MS Office, particularly PowerPoint
• Project management with a focus on details and accuracy
• Knowledge of/experience with content management systems
• Financial services experience required; technical writing a plus
• Familiarity with AP-style standards a plus