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Implementation Analyst
Fiserv
Alpharetta, GA, United States
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Job TitleImplementation Analyst
Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.
At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
As an Implementation Analyst you will provide analysis, consultation and initial support to new and existing clients during the implementation of new core and ACH related products and services. You will be responsible for a variety of products and services providing you the opportunity to expand and enhance your knowledge base. You will be part of a team of experienced professionals who manage multiple projects across multiple departments.
Essential Job Responsibilities:
• Implement individual products, product suites, or services to clients
• Complete product implementation within the agreed timeline
• Proactively manages multiple clients and projects
• Lead internal and client status meetings to coordinate all phases of product implementation
• Apply standard project management principles including the creation and maintenance of project plans and managing project tasks and resources as they apply to each implementation
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions in accordance with stated procedure
• Assist client by determining product requirements and assessing client environment to determine any unique client issues as related to product
• Communicate progress and any potential problems to manager for awareness and/or resolution.
• Maintain the tools used to ensure the efficiency and effectiveness of the product implementation (questionnaires, specifications, and statistics)
• Provide training (dependent on product) to the client
• Cross train associates in implementations procedures for existing and new products
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education:
• Bachelor’s Degree or equivalent work experience
Job Related Experience:
• Minimum of 3 plus years of work related experience in the financial services or banking industry specifically working with ACH banking functions.
Additional Skills/Knowledge:
• Knowledge of financial services related products
• Possess strong written and verbal communication skills
• Work collaboratively across multiple teams and work independently
• Exhibit excellent organizational and time management skills
Preferred Qualifications:
• Knowledge of project management tools
• Prior product implementation experience
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.