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Claims Specialist
CNA Financial Corporation
Littleton, CO, United States
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Description
CNA is the leading ocean marine insurer in North America. Working for CNA gives you the opportunity to work with highly-experienced marine specialists both in claim and underwriting and an opportunity to build your career within the 7th largest property & casualty insurer in the U.S. If you are looking for a company with a strong financial foundation, great employee benefits, opportunities for career growth, and a supportive, and collegial environment.
We are recruiting for an experienced Ocean Marine Claims Specialist for our New York City or Denver, CO office. This individual will adjust claims primarily under liability, and also handle some Hull, Protection & Indemnity and other cargo products including terminal operators, wharfingers’ liability, stevedores’ liability, charterers’ liability, and cargo legal. Claim experience in the other coverage areas is a strong plus. There will be some travel for the person in this position to attend trials, settlement conferences or mediations.
A formal job description follows
Under technical direction, investigates and maintains ocean marine claims. Works within specific limits of authority on assignments requiring significant technical complexity and coordination. Utilizing claims policies and guidelines, reviews coverages, determines liability and compensability, secures information, arranges property damage surveys, and negotiates and settles claims.
Essential Duties & Responsibilities
1. Interprets more complex or unusual policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
2. Sets activities, reserves and authorizes payments within scope of authority. Ensures issuance of disbursements while managing loss costs and expenses.
3. Coordinates and performs investigations and evaluates claims and suits through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities. Identifies files that have potential fraud and refers to SIU.
4. Utilizes negotiation skills to develop complex settlement packages.
5. Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
6. Partners with attorneys, account representatives, agents, underwriters, and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
7. Analyzes claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
8. Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
9. May provide guidance and assistance to other claims staff and functional areas.
10. Keeps current on state/territory regulations and issues as well as industry activity and trends.
11. Maintains licenses in those states that require licenses.
Skills, Knowledge & Abilities
1. Solid knowledge of claims and insurance industry theory and practices.
2. Demonstrated technical expertise and product specific knowledge.
3. Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
4. Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.
5. Strong analytical and problem solving skills enabling viable alternative solutions.
6. Ability to exercise independent judgment and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.
7. Solid knowledge of Microsoft Office Suite as well as other business-related software.
8. Ability to adapt to change and value diverse opinions and ideas.
9. Ability to fully comprehend claim information; and to further articulate analyses of claims in internal reports.
10. Ability to handle claims with a proactive long-term view of business goals and objectives.
Education & Experience
1. Bachelor's degree or equivalent experience. Professional designations preferred.
2. Minimum three years Ocean Marine Cargo claims handling experience preferred.
3. Appropriate state licensure needed.
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