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Sales Associate
AAA Mid-Atlantic Inc
Toledo, OH, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the AAA Retail Sales Associate are to:
• Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
• Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate.
• Counsel members concerning travel requests by explaining and/or preparing auto touring materials.
• Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.
• Counsel and sell Financial Services products.
• Utilizes current system, a Windows based PC application, enters accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations. Handles credit card and member billing transaction as appropriate.
• Delivers extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provides members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Gives an accurate Estimated Time of Arrival.
Minimum Qualifications:
• High School Diploma.
• 6 month to 2 years sales and /or customer service experience.
• Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.
• Proficient using the Internet and other applicable legacy and web-based PC applications used to process work and service Member requests.
• Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.
To the qualified candidate, we offer:
• A competitive salary of $12.25/hour, depending on experience.
• Position is eligible for an Individual Incentive Plan based on sales success
• Benefit package to include 401(k) plan, Employee Assistance Programs and Health Advocate.
Sales Associate, Retail Sales Associate, Retail Relations, Member Service Specialist, Travel Agent, Travel Sales Specialist
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)