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Account Executive
Quicken Loans
San Antonio, TX, United States
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What You'll Do/Need
Account Executives each report to an assigned Vice President of Market Development, who assigns to each Account Executive, in writing, exclusive authorized territories based primarily on geography. Account Executives are expected to increase and grow the company’s wholesale lending business by developing and maintaining mortgage loan broker relationships and agreements with qualified banks, community banks, credit unions and other qualified financial institutions (QFIs) within the Account Executive’s authorized territory.
Responsibilities
• Identify QFIs within the Account Executive’s authorized territory with whom the company wishes to enter into a wholesale lending relationship; identify and contact key QFI personnel and other referral sources, associations and strategic alliances within the authorized territory; and update information with respect to such QFIs in the company’s databases
• Contact, solicit and make presentations to such QFIs (primarily in person at the QFIs’ places of business) regarding various loan programs available through the company’s wholesale lending services as well as the company’s other settlement services, obtain commitments and agreements with QFIs at such presentations to enter into broker-wholesale lending arrangements with the company, and engage in other promotional activities in conjunction with these activities
• Obtain broker-wholesale lending applications and due diligence documents from QFIs in accordance with the guidelines and instructions provided by the company, assist prospective financial institutions in completing broker application packages, and follow up on the company’s request for additional information, explanations and supporting documentation
• Evaluate financial and other information about the prospective financial institution in order to make a preliminary determination about whether the prospective institution is a QFI under the company’s guidelines and monitor such information with respect to existing QFIs for significant adverse changes
• Negotiate the terms of broker agreements with approved QFIs in accordance with the guidelines and instructions provided by the company and, when approved by the Director of the Quicken Loans Mortgage Services division, facilitate the execution of broker agreements and related documents and the transacting of wholesale loan transactions with the QFIs
• Provide the QFIs with initial and ongoing on-site training, updates and information regarding the company’s loan programs, loan guidelines, and loan processing and closing systems, technologies and practices
• Regularly visit QFIs to obtain additional referrals and commitments for, and submission of, brokered loan applications
• Initiate, develop, support and expand the company’s existing, newly formed and ongoing business relationships with QFIs and their personnel with respect to the company’s wholesale lending services as well as other services provided by the company so as to identify new opportunities for the company
• Prepare communications to the QFIs in conjunction with the Account Executive’s activities and prepare and submit reports in conjunction with the Account Executive’s activities, including, but not limited to, activity reports, preparing presentation materials, planning itineraries, attending company training, etc.
• Act as a first responder and troubleshooter to assist the QFI in resolving loan-level and systemic problems, difficulties or concerns the QFI is having with the company’s services or loan programs and escalate such matters within the company in accordance with the guidelines and instructions provided by the company
• Identify and address performance issues with the assigned QFIs’ loans
• Complete “contact” reports, customer relationship management data, and any other reports or data collection required by the Account Executive’s leader or by the company
• Share scorecards or other “report cards” that summarize performance trends and identify strengths and opportunities to improve results
• Understand and comply with the rules and regulations associated with real estate transactions and the mortgage process
Requirements
• Undergraduate degree in sales and/or marketing or equivalent experience in the wholesale banking/residential mortgage industry
• Two years of direct business-to-business selling experience
• Experience implementing cold calling techniques and servicing established accounts
• Strong interpersonal skills and a passion for client service
• Ability to use Microsoft Office and Outlook software
• Organizational skills, disciplined mindset and a passion for accountability
• Willingness to travel throughout the United States
• Excellent written and verbal communication skills as well as presentation skills
What You'll Get
• Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
• Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
• Other incentives, contests and rewards, including trips, event tickets, cash prizes and more