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Teller
Chemical Financial Corporation
Benton Harbor, MI, United States
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JOB SUMMARY
The Business Courier Services Teller is responsible for a variety of tasks and transactions relating to bank services, products, and customer accounts, in a non-branch setting, which includes managing a supply of cash and processing incoming deposits for customers who utilize the Bank’s Business Courier Services.
REQUIRED KNOWLEDGE AND SKILLS
• High school diploma or equivalent required
• 0 - 1 Years experience in function
• 0 - 1 Years experience in industry
• Prior cash handling and/or customer service experience preferred.
• Basic computer skills using Windows-based software required; prior experience with bank specific software preferred.
• Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach.
• Strong attention to detail, while demonstrating accuracy in performing all work assignments; excellent organization and time management skills.
• Ability to work in a fast paced, high volume environment.
• Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Efficiently and accurately process routine and moderately complicated banking transactions and complete work assignments in various banking functions including cash and balancing procedures.
• Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary.
• Prepare change orders in a timely and accurate manner.
• Ensure all work is completed in accordance with operational and regulatory guidelines and policies; complete currency transaction reports and other reports as needed.
• Maintain Business Courier Services daily route schedules.
• Effectively communicate with Business Courier Services customers in regard to pick-ups, corrections,
• Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of retail operations, as well as the department's and Bank's objectives and goals.
• Provide support to other departments / areas as requested.
CHEMICAL BANK SUCCESS PROFILE
All team members are expected to exhibit the following competencies associated with our Corporate Success Profile:
• Customer Dedication
• Community Immersion
• Relationship Building
• Team Player
• Creative Initiative
• High Standards
JOB SPECIFIC COMPETENCIES
Team members in this role should also exhibit the following competencies:
• Job Knowledge
• Organizing and Planning
• Positive Impact
• Mission Focus
• Listening
• Problem Solving / Decision Making
COMPANY OVERVIEW
As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information.