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Senior Escrow Officer
First American
Orem, UT, United States
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Essential Functions
• Responsible for establishing new escrow accounts and develops escrow documents in accordance with established policies and procedures.
• Opens and manages the most complex and larger dollar size escrow transactions, acting as escrow agent for the Bank
• Responsible for managing a portfolio of assigned escrow customers and brokers. Provides high level of customer service and develops ongoing escrow referrals for large dollar escrow transactions.
• Maintain records in the escrow accounting system and customer database.
• Opens the most complex and large dollar size escrow transactions which meet the Bank’s requirements; develops and/or obtains the appropriate escrow documentation in accordance with policy and procedures and applicable statutory and Federal regulations.
• Manages the largest escrow customers and brokers as their relationship manager; provides customer service and develops ongoing escrow referrals. Exercises appropriate judgment to identify potential legal and operating risks, and works with legal counsel to mitigate exposure
Knowledge and Skills/Technology Used
• Strong customer service orientation
• Detail orientation
• Excellent verbal communication
• Problem solving skills
• Strong organizational skills
Typical Education
• Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
• 4-6 years experience as an Escrow Officer
• Specialized knowledge in one or more escrow product areas.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.