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Sales Associate
AAA Mid-Atlantic Inc
Baltimore, MD, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
Purpose:
To provide exceptional member and client experiences by effectively representing AAA products and services, in a manner that will build repeat business and generate sales. AAA products and services include membership, auto travel, travel, Show Your Card & Save, financial services, Travel Shop products, insurance and automotive services.
Essential Functions:
Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. 50%
Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate. 10%
Serve as Membership lead mentoring other staff in product knowledge, features and benefits, processing procedures, improving conversion rates, etc. Suggest learning opportunities to Retail Office Management. 10%
Provide retail store associates with status and interpretation of membership results, and identify opportunities to improve office results. Collaborate with other business lines within the office for the same. 10%
Serve as a resource to coordinate and communicate information regarding special membership promotions, direct mail campaigns, etc. Ensures membership leads are worked and follow-up is documented. 5%
Assist members in the full utilization of membership benefits enhancing their understanding of the value of membership. 5%
May act independently, in conjunction with the Retail Office Manager and/or Retail District Manager or in conjunction with other departments to assist members with any membership service inquiry or to resolve problems. 5%
Counsel and sell Financial Services products and generate Insurance referrals. 5%
Other Duties and Responsibilities:
Stock and inventory branch materials as required.
Complete other duties as assigned.
Job Requirements:
Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and three (3) years of previous sales and/or customer service experience.
Effective communication skills, written and oral, to allow for accurate completion of work.
Basic proficiency with computer software programs and the Internet.
To the qualified candidate, we offer:
A competitive salary, depending on experience.
Eligibility for an Individual Incentive Plan based upon sales success.
Comprehensive benefit package includes over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts--to highlight a few of the offerings
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)