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Security Operations Center Officer
Progressive
Mayfield Heights, OH, United States
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Security Operations Center Officer
In this role you will serve as a console operator for the Security Operations Center (SOC). The SOC console operator is responsible for local emergency phone answering to include emergency dispatch of security personnel, alarm monitoring and customer service requirements.
Work Shift: Monday through Friday 2:45pm-11:15pm
Essential duties include:
• Oversees activities of security personnel within a security console environment, along with facilitating console operations training and team meetings/steering committee sessions
• Manages and triages communications to Security Spvr or senior security leadership
• Manages primary incident response to security incidents occurring on Progressive property
• Acts as emergency liaison with internal response and local Law Enforcement and Fire agencies
• Monitors facility access control and CCTV
• Responsible for alarm management and the local answering of security phone calls to include incident notification, documentation, and emergency dispatching of security personnel
• Responsible for local Security system monitoring and response protocols
• Responsible for Incident management; activity and incident report writing
• Takes and sends digital photographs of new hires for cardkeys and administers access cards/badges
• Maintains the assigned post and/or area in a neat and orderly fashion
• Assist with site evacuations, and severe weather drills
• Accepts and maintains custody chain of business related correspondence, mail or packages
Knowledge, skills, and experience:
• A High School diploma or GED equivalent
• A minimum 3 years of security supervisory experience/security console operator related experience or 3 years Military/Law Enforcement experience.
• Strong leadership and interpersonal skills with an understanding of department goals and strategies
• Strong customer service skills
• Strong analytical skills
• Must demonstrate sound judgment and decisiveness
• Must demonstrate sound leadership and influential skills
• Must demonstrate ability to operate within a fast paced and high stressed environment
• Must maintain professionalism at all times
• Strong time management skills
• Demonstrated ability to work within a team environment and promote a team concept
• Strong interpersonal skills
• Strong verbal and written communication skills
• Effectively multi-tasks, moving back and forth effectively between multiple incidents
Our company
As one of the largest auto insurance companies in the nation, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. As an employee, you will enjoy an inclusive environment that embraces strategic thinking, drive and passion. Progressive employees also benefit from:
• Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance
• 401k which includes dollar-for-dollar company match of up to 6%
• Paid training, tuition assistance and career development
• Diverse, welcoming culture with Employee Resource Groups and casual dress
• Onsite gym and wellness programs with discounts & rewards
• Healthcare onsite and standard benefits (medical, dental, vision)
Apply today!
Equal Opportunity Employer