This job has expired, please see additional jobs below
Senior Client Representative
Voya Financial
Seattle, WA, United States
Job Details - this job has expired, please see similar jobs below
As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process.
Summary:
This position is responsible for proactive customer management, education, development, profitable growth and retention for middle market Group, Voluntary and integrated cases. The Senior Client Rep drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block. This position is also responsible for the oversight of implementation and post-sale activities. These activities include ongoing customer relationships, identification and execution of cross selling, an
Responsibilities:
Responsible for proactive customer management, education, development, profitable growth and retention for group, voluntary and integrated cases
• Drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block
• Responsible for the oversight of onboarding and overall management of client relationship that supports sales growth and retention
• Identify & execute cross selling initiatives to expand their customer portfolio
• Represents EB and presents educational material at customer enrollment events, supporting optimal participation
• Focused on development of strategic client management and leadership skills
• 4 year college degree or equivalency strongly preferred
• 5 or more years employee benefits /insurance industry experience required
• Required insurance licensing
• Strong consultative skills; able to think broadly when problem solving and making decisions
• Segment/specialty knowledge preferred
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
• Presale expertise that can assist in the influence and sale of Voya’s value proposition
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Proven strategic re-enrollment expertise
• Strong leadership skills. Ability and desire to coach and mentor others.
• Full understanding of underwriting and risk concepts
• Full understanding of, and ability to correlate between the entire Voya product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
• Ability to travel as needed
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.