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Chief Operating Officer
TCF Bank
Schaumburg, IL, United States
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Description
TCF Inventory Finance (IF) is looking for a Chief Operating Officer (COO) to direct, administer and manage the internal operational activities of the Inventory Finance (IF) organization. This COO will work closely with the President, IF in the development and execution of business strategies, leadership and communication as well as ensure the strategic vision translates into profitable operations. Providing guidance to the sales organization leadership regarding strategy and execution, this key leader will personally support strategic customer stakeholders to develop strong relationships.
Major Areas of Accountability:
• As a key member of the Executive team, work in partnership with the IF President and TCF Executive team to lead and drive the development of short and long term strategic initiatives as well as execution of those initiatives.
• Develop service and operational practices and standards that create a competitive advantage that distinguishes IF as a leader in inventory financing. Measure effectiveness and efficiency of operational processes both internally and externally and identify ways to improve processes across IF.
• Develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives.
• Function as a Customer Experience Strategist through relationship building, structuring programs, and handling customer project escalations as well as customer issues as they relate to non-payment. Identify friction points, or potential friction points, for customers from onboarding of new dealers and programs and look to eliminate those friction points.
• Regularly work with customers’ Executive Leadership Team to build critical relationships.
• Retain, evaluate and develop talent; including offering development opportunities for new roles as well as special projects. In partnership with Human Capital Management, create succession and developmental plans and successfully execute on those plans.
• Empower the operations team with the leadership and resources needed to successfully complete operational initiatives; identifying and enabling opportunities for relationship growth.
• Oversee portfolio management activities ensuring appropriate collection disciplines are in place to manage losses within expectations, compliance with all relevant regulations, collateral verification investment in order to balance risk mitigation with cost, oversight of significant problem account situations, and ongoing review of portfolio performance.
Qualifications
Minimum Qualifications:
• Bachelor’s degree in Accounting, Finance or in related field or equivalent work experience; MBA or advanced education preferred.
• 15+ years’ experience in strategic planning and execution with experience in a senior financial or operational management role, partnering with executive staff.
• Strategic, with a focus on details. Ability to balance a breadth of experience and knowledge while managing strategically.
• Strong background and prior experience in organizational development, personnel management, budget and resource development.
• Excellent people skills, with an ability to partner with a leadership team.
• Excellent negotiation and communication skills.
• Possess personal qualities of integrity, credibility, and commitment to TCFs mission and vision. • Proven ability to influence and lead at all levels of the organization, specifically through a matrix environment.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Preferred Qualifications:
• Prior experience as a COO highly desired.
• Knowledge of commercial loan structure and loan management systems.
• Inventory finance industry knowledge including a strong understanding of inventory management.
About TCF
Established in 1923, TCF is one of the top performing banks in the nation – and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.
Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.