This job has expired, please see additional jobs below
Mortgage Servicing Administator
United Community Banks
Greenville, SC, United States
Job Details - this job has expired, please see similar jobs below
Reports To: Secondary Marketing Director
Direct Reports: N/A
Salary Grade: 17
JOB REQUIREMENTS:
• 5+ years of experience in loan servicing required
• Thorough working knowledge of loan servicing requirements for investors, regulatory and agency requirements
• Firm comprehension of loan servicing guidelines, procedures, restrictions reporting requirements, etc.
• Familiarity with servicing software and electronic reporting processes
• Must be self-directed, motivated, and comfortable working in an extremely fast paced environment
• Excellent interpersonal, communication, time management and customer service skills
• Strong organizational skills are a must with ability to prioritize to meet deadlines and manage multiple projects
• Ability to exercise independent judgment in decision making
• Microsoft Office Applications proficiency is required (Excel, PowerPoint, Word, Outlook)
• Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
• Monitors and manages third party relationships and operations with sub-servicer(s) to ensure Servicing Agreements are followed as expressed for the benefit of the company
• Filter and direct correspondence and requests from sub-servicer(s) to the appropriate party within the company
• Approves or recommends (your call) PMI cancellation requests, collateral releases, service charge waivers and other servicing exceptions requested by the sub servicer
• Approves or recommends (your call) PMI cancellation requests, collateral releases, service charge waivers and other servicing exceptions requested by the sub servicer
• Manages day-to-day Servicing dynamics by identifying potential areas of vulnerability and risk and managing both loan level and global issues
• Develops/Implements corrective action plans for resolution of problematic issues, and provides general guidance on avoiding future occurrences
• Evaluates processes performed by sub-servicers for improvement to reduce business risk and to ensure overall business model operates to fullest capability and functionality
• Develops and utilizes exceptions reporting to identify problem areas and improve departmental performances
• Maintains knowledge of current Servicing Compliance Regulations to include: CFPB, Foreclosure, Loss Mitigation and Claims Procedures especially as it relates to HUD
• Performs and/or participates in scheduled Sub-Servicing site visits
• Reviews all Servicing Operational processes & QA processes for additional for additional technology enhancements to streamline workflow
• Hires and trains new staff members as needed
• Develops team members utilizing internal and external training resources
• Provides data needed for state, federal, and third party audits related to servicing activities
• Provides feedback and trends from QC results and reporting through counterparty scorecards
• Perform other duties and projects as assigned or requested