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Manager, Admin Services
Reinsurance Group of America
Chesterfield, MO, United States
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Position Overview
The Manager of Administrative Services supervises a team of associates performing single tasks or closely related multiple tasks, including: processing of client transactions, claims set up, premium payments, treaty rates, electronic data or other related activities. Performs supervisory duties, and mentors associates. Recommends and participates in the development and implementation of process improvements within an area of oversight.
Responsibilities
• Performs supervisory duties, including, but not limited to hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Coaches associates and assists in associate development.
• Assesses projects, develops plans, and assigns and assesses work of staff.
• Works with all departments in the Operations division and other departments within RGA Re to identify and resolve problems/issues. Develops relationships with client companies and seeks resolution to ensure customer satisfaction.
• Recommends and participates in the development and implementation of process improvements within an area of oversight, and with approval of department leadership. Assists management in setting goals and determining business needs.
Requirements
Education and Experience
Required:
• Bachelor’s Degree or equivalent experience 5-8 years insurance related experience
• 1-2 years experience in a senior technical/professional, project lead, or supervisory position
Preferred:
• Reinsurance industry knowledge
• Progress toward FLMI, ALHC or other relevant professional accreditation
Skills and Abilities
Required:
• Basic Microsoft Word skills
• Basic Microsoft Excel skills
• Basic Microsoft Outlook skills
• Ability to comprehend and interpret insurance and contract documents
• Ability to multi-task
• Intermediate investigative, analytical and problem solving skills
• Ability to share and impart knowledge
• Advanced written and oral communication and organizational skills
• Advanced persuasion skills when working with external customers to resolve issues/problems
• Advanced interpersonal skills, demonstrating the ability to lead projects and mentor support staff
• Strong customer service orientation
• Ability to train others
• Team goal setting experience
• Change management skills
• Ability to manage multiple projects
• Ability to foster a teamwork environment
Preferred:
• Basic SQL skills
Company Overview
Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world.
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