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Spanish Analyst, Verification Service Representative
Discover Financial Services
West Valley City, UT, United States
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Job Description
Discover is Hiring!Our New Accounts, Credit Operation Department is looking for Bilingual Spanish/English individuals to join our team. The hourly compensation is $16.95 an hour plus 10% language differential and an additional 10% shift differential for working our afternoon shifts.
Why Discover?
Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you.
The Verification Customer Service Representatives are responsible for reviewing and analyzing credit applications to determine the creditworthiness of the requests based upon pre-established credit policies and procedures in Discovers New Accounts department. The Credit Verification Analyst will utilize an on-line processing system to analyze information on applications, and credit bureau files to aide in the verification and approval process along with requesting any additional information when appropriate to complete the investigation of the credit application.
For our Spanish, Verification Analyst Role benefits start DAY ONE of your employment. These include:
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement available your first day of employment
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Trainings
Position also known as:Account Verification, Credit Verification Analyst, Customer Service – Account Verification, Verification Credit Representative
Job Code:
362429
Skills
• Review applications and credit bureau information to process applications for new credit lines in accordance with requested procedures and ECOA regulations
• Handles inbound and outbound investigation calls, adverse action calls, and acquisition calls
• Utilizes retention and sales skills to maximize application profitability
• Utilizes active listening skills to effectively encourage activation, accounts usage and drive customer engagement
• Present alternative offers to customers who do not qualify for original Discover terms
• Performs other duties as required or assigned
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices
Key Skills/ Qualifications:
• Speak Fluent Spanish and English
• Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
• Able to influence, creative problem solve, and find customized solutions
• Flexible and adapt to change well
• Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
• Ability to work in a fast paced, goal oriented environment
• Previous customer service experience preferred
• Ability to meet and exceed productivity requirements
• Ability to adapt to changing environment
• Strong work ethic.
This positions starts on April 9, 2018. We are hiring for our 9:00 am -5:30 pm, 11:30 pm - 8:00 pm and 1:30 pm - 10:00 pm start times. Rotating wknds are required for all shifts.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.