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Customer Service Representative
Commerce Bank
Kansas City, MO, United States
Job Details - this job has expired, please see similar jobs below
Job Expectations:
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!
As a Customer Service Representative, you will:
• Communicate effectively and professionally with debtors to determine cause of delinquency and resolve payment issue.
• Initiate contact by utilization of auto-dialer/phone in a fast-paced environment.
• Contribute to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customers.
Work Hours:
• Flexible scheduling
• Weekly prime-time hours required (5-9 pm M-R, Friday afternoon 1-5 pm, or Saturday 8-12).
Education:
• HS diploma required, college degree preferred.
• Candidates currently pursuing a 4 year degree encouraged to apply.
Required Qualifications:
• Excellent verbal & written skills.
• Strong analytical, problem solving, communication, organizational and time management skills.
Preferred applicants will have:
• 1+ years customer service/collections experience preferred.
• Knowledge of Accurint, Experian, Trans Union, E-Oscar, Microsoft Word & Excel.
• Ability to manage multiple priorities.
• Experience with a predictive dialer and operating a computer to retrieve and enter information.
• Skip tracing experience.
**$500 Sign-on bonus; $250 at end of training (three months) and $250 at six months of service.
Time Type:
Full time