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Contact Center Team Leader, Inside Sales
Concentrix Corporation
Pittsford, NY, United States
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The Team Leader will work in the Contact Center as a Sales Manager responsible for enabling his/her team to meet and exceed all client sales and productivity KPIs through effective performance coaching, motivating and management. He or she will develop and maintain a high energy, positive, can-do environment that fosters enthusiasm and maximum effort from every Agent.
Responsibilities:
• Drive a team of inside sales professionals to exceed client’s lead production goals while delivering exceptional lead quality.
• Utilize Concentrix’ Performance Coaching Model to monitor calls, coach, and motivate the sales team.
• Consistently meet and exceed daily sales performance metrics.
• Analyze trends in sales performance and QA and take appropriate actions to ensure peak performance.
• Listen and approve all Agent submitted leads and ensure BANT process is followed.
• Identify methods to drive continual performance improvement.
• Conduct weekly team sales meetings, designed to share results, news and Agent recognition as well as provide team training as needed.
• Work with Training department to ensure all Agents receive proper and adequate training.
• Interview prospective Agent candidates to ensure pipeline of high quality candidates for team growth is full.
Required Skills and Experience:
• Bachelors or Associate degree or equivalent related experience required
• Minimum 4 years previous sales experience with a proven success record.
• Minimum 2 years Inside Sales Management or supervisory experience, preferably in a contact center environment.
• Demonstrated understanding of the HP selling process, with the ability to comprehend and execute the sales process.
• Strong customer service and teamwork skills.
• Excellent oral and written communication skills.
• Ability to multi-task.
• Strong organizational and time management skills.
• Proficient in MS Word and Excel
Other Skills and Experience:
• Familiarity with SFDC a plus
• Technology/Software/Hardware sales experience a plus
• Candidates will be required to complete a Personality Index evaluation, pass a drug screen, background check process and provide a 30-60-90 day plan. References required.