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Process Administrator
Huntington Bancshares
Columbus, OH, United States
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Description
This position is an entry-level position within Huntington's Residential Real Estate Technical Services group. Primary responsibilities will center around managing an assigned work queue toward the fulfillment of appraisal orders.
These responsibilities include:
• Communication with appraisers (via appraisal system, email, and phone) at specified intervals as applicable to facilitate appraisal order acceptance, inspection scheduling, and report delivery.
• Updating the appraisal system (CMS) with adequate notes to document appraisal status and key assignment detail.
• Problem resolution of some escalated appraisal issues may be required as well as support of other clerical tasks performed by the group.
Basic Qualifications:
• High School Diploma or GED
• 1+ years of experience working in an office setting, in a customer service capacity.
Preferred Qualifications:
• Excellent Verbal communication skills with the ability to communicate in a professional and personable manner over the phone and in person required.
• Excellent written communication skills to correspond with appraisers and home lending partners and document the appraisal platform when managing the queue.
• Basic computer skills required, MS office applications preferred.
• Strong organizational skills with attention to detail
• Ability to work independently with deadlines and be able to multi-task.
• Prior mortgage banking experience preferred.
• Experience with NetOxygen or CMS a plus.