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Senior Default Specialist
PennyMac
Moorpark, CA, United States
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Job Description
The senior specialist will be responsible for assisting in the management of the daily workflow of the department. This individual will also hold the primary responsibility of training all new specialists, assisting with the supervision of department operations, and handling escalated matters, as assigned. This position may also be called upon to provide oversight/assistance in tracking departmental performance metrics, which may include: vendor timeframes, bankruptcy notifications/set-ups, impediments, and bankruptcy closings. The senior specialist will work closely with team supervisor and manager to minimize risk exposure, by working in partnership with other departments and divisions of the company.
• Assist with the management and reporting of bankruptcy loans
• Monitor day to day activities within the department
• Serve as primary trainer for the department
• Work directly with attorney and other impacted departments on escalated files and issues
• Track performance/production impediments and provide useful and timely feedback to management to ensure established goals are being met
• Interface and coordinate with other departments, as needed, to ensure the seamless transfer of files into and out of the department
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values
Preferred Qualifications
• Broad servicing and default knowledge
• Minimum 5 years default servicing experience
• Thorough knowledge of loan servicing, foreclosure, bankruptcy, REO, legal and title
• Thorough understanding of Bankruptcy rules/procedures
• Strong time-management skills and communication skills
• Strong aptitude for assessing, understanding and quantifying risk
• Able to adapt to change and work effectively with senior management and outside counsel
• Able to work independently
• Proven track record in delivering timely and accurate information in a fast paced environment