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Learning & Development Manager
Jones Lang LaSalle
Seattle, WA, United States
Job Details - this job has expired, please see similar jobs below
OVERVIEW
This position will be a single point of contact responsible for the overall, end to end development and delivery of learning programs. The position will play a key role in implementing and supporting new and existing programs portfolio-wide and functions to identify ways to improve systems, tools and organizational effectiveness. By determining key business drivers and report key metrics to enable improvements of operational efficiencies within the Jones Lang LaSalle account portfolio.
ESSENTIAL FUNCTIONS
• Coordinate with client and other third party providers to develop, implement and maintain learning programs and systems for safety and technical training programs.
• Manage day-to-day training and development or performance problems to resolution
• Maintain and communicate standards, processes and templates for instructional design work and project plan tasks.
• Participate in project development conversations to understand the complexity of the knowledge/skills/behaviors being developed. Apply this information to identify the best means instructional design and training delivery model(s) (in person, online, etc.)
• Analyze performance data and present information to the client. Identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle.
• Work with the client, account team and other third party providers to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business.
• Work with the Operations leadership and Finance team to coordinate portfolio wide training budget and reforecasting, developing variance explanations and accurate annual training forecasting by site.
• Provide support to the Performance Manager with monthly and quarterly KPI scoring data for each portfolio.
• Manage Training Assignments in JLL and client Learning Management Systems and assign onboarding tasks, new hire and annual Safety Courses, job-specific training and other on-going training requirements Drive the overall LMS strategy to ensure optimal use of automated functions and scalability. Oversee LMS processes and procedures while monitoring and auditing training compliance.
• Coordinate reporting and communication to field managers to ensure 100% compliance of safety training.
EXPERIENCE
• 7 years of Training and Development, learning systems management, or technical instructional design experience
• 3 years of program management or leadership experience
• Successful development of large-scale learning programs including working with SMEs and leadership to achieve alignment on objectives, measurements of effectiveness and execution.
KNOWLEDGE, SKILLS, AND ABILITIES
• Demonstrated ability to influence people around programs and business initiatives
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Ability to multi-task and work both in a team and independently
• Strong LMS administration experience. CornerStone OnDemand proficiency preferred
• Instructional design for both e-learning and classroom/in-person training
• E-learning and video software proficiency. Articulate Storyline or Adobe Captivate preferred
#LI
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
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