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Card Brand Manager
Elavon
Atlanta, GA, United States
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About Elavon -https://www.elavon.com/index.html
The preferable location for this role is Atlanta; however, can be located in Knoxville or Denver/Englewood offices. Elavon is currently seeking a Sr. Manager for Card Brand Management, who will be a part of the team that handles key aspects of day-to-day relationship management with payment brands, including Visa, MasterCard, Discover, American Express, and UnionPay. This role serves as a key liaison and an escalation resource between these partners and Elavon. Team members function as subject matter experts on card brand rules and services, help educate multiple internal customer-facing and partner-facing teams, and communicate relevant information to the rest of the Elavon organization.
The successful candidate will support relationship management functions for one or more of the payment brands. He or she will interface with internal teams including, but not limited to, Sales Support, Partner Support, Operations, Product, and Customer Account Management to provide clarity on acceptance best practices, rules and requirements, and to inform of new products and services. Additionally, the candidate will work with the card brand partners and internal stakeholders in support of mutually beneficial goals to improve, expand and enhance payment acceptance.
Additional detail of these responsibilities are as follows:
Establishes and maintains relationships with key points of contact within payment brands
• Serves as the subject matter expert to handle inbound queries related to payment brand rules, requirements, and products and services, researching as needed and interfacing with payment organizations (Visa, MasterCard, Discover, Amex, UnionPay) for further clarification as needed;
• Develops communications, such as FAQs, on key topics to convey critical information to client and partner support teams, sales, and other stakeholders, and presents information via webinars or other presentation mechanisms as needed;
• Serves as point of escalation for issue resolution for teams including Operations, Financial Settlement, and Product when needed.
• Supports periodic reporting requirements, gathering and compiling information from key contacts and managing to defined timeframes;
• Maintains documentation of processes and procedures;
• Serves as the administrator managing online access for internal personnel to card brand websites;
• Manages cataloguing and distribution of bulletins received from the card brands;
• Maintains documentation pertaining to Elavon’s business configuration with each of the payment brands and assists with management of BINs, ICAs, IINs, etc.; and
• Participates in special projects as needed.
Qualifications
Basic Qualifications
• Bachelor's or Master's degree, or equivalent work experience
• Five to eight years of experience in project management and leadership activities
• Four or more years of managerial experience
Preferred Skills/Experience
• Advanced knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills