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Customer Care Professional
American Express
Salt Lake City, UT, United States
Job Details - this job has expired, please see similar jobs below
The Executive Referral Team is searching for strong candidates to join their team. As a Customer Care Professional on the Executive Referral team (ERT) you will be responsible for working with Risk and other partners across the organization to approve profitable applications while ensuring the best customer experience. Flexibility will be a key to success, along with ability to think critically and maintain strong business partner relationships.
The successful candidate will be accountable for:
• Exercising sound judgment and applying underwriting principles when reviewing applications for credit
• Taking and reviewing 8-10 inbound calls daily
• Thinking analytically with strong attention to detail and a commitment to accuracy
• Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Being 100% focused on the team's success
Qualifications
• Excellent communication skills both verbal and written
• Ability to work closely with other departments and collaborate across functions to ensure business needs are met
• High attention to detail
• Flexibility and adaptability to a changing and demanding environment
• Professional and courteous telephone skills with the ability to remain highly motivated in a service environment
• Ability to work under pressure in a fast-paced, collaborative, and diverse team environment
• Ability to learn and adapt quickly and positively to a constantly changing business environment
• Demonstrated dependability and attention to detail
• Strong analytical skills with the ability to listen to and analyze customers’ needs and make appropriate decisions based on available data
• Strong computer skills, specifically with Microsoft Excel and Word
• Ability to present a professional image in communications and interaction with people at all levels of the company
Schedule:
Monday - Friday 8 am to 4:30 pm / NO SUNDAYS!
“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”