This job has expired, please see additional jobs below
Technical Support Representative
Solutionreach
Lehi, UT, United States
Job Details - this job has expired, please see similar jobs below
Get your foot in the door of a revolutionary TECH company in Silicon Slopes!!
Do you want to work at a company that provides you with real purpose, while still offering awesome compensation, work-life balance, a great team atmosphere, a safe environment to experiment, food, and nice perks; like a full on-site gym? If so, don’t look anywhere else in the Silicon Slopes…you’ve found your home at Solutionreach.
Solutionreach is looking for a Technical Support Representative to contribute to the success of our Customer Care Department. Are you passionate about responding to customer's concerns? Do you have the technical expertise needed to help resolve technical problems? You could be who we are looking for! In this role you will be part of a growing team working on fast-paced projects, rectifying existing problems and troubleshooting potential problems. You will receive training on our Solutionreach platform, and be cross-trained to assist the team with all customer-facing service needs - all while having fun, in an outstanding work environment!
You will enjoy the FREEDOM to:
Rapidly respond to inbound customer calls and chats regarding technical issues with Solutionreach products.
Proactively reach out to Solutionreach customers whose synchronization software is not functioning.
Effectively communicate with client base via phone, e mail and chat.
Troubleshoot potential problems to determine causes and needed repairs. Utilize tools for creative solutions.
Rectify existing problems in a timely manner.
Thoroughly document issues and resolution.
Teach and train client base for long term self-service.
Escalate problems to Support Engineer team to ensure new functionality or to correct software bugs.
Meet and exceed individual performance metrics on a daily, weekly and monthly basis.
Perform other duties as assigned.
QUALIFICATIONS TO THRIVE as a Technical Support Representative:
1+ years of experience in customer service with a proven track record of success in a customer facing inbound technical support role.
Be proficient and experienced in Windows workstation and server environments, knowledge of Mac OS workstation and server environments a plus.
Have experience working for a medical PM/EMR/HER software company a plus; or have medical office experience working with PM/EMR/HER software on a day-to-day basis; or have other related medical software and/or technology experience.
Have the ability to troubleshoot, test, report, document, install, and train on software.
Detail-oriented, professional, self-starter, organized and able to manage simultaneous tasks and competing priorities.
Creative, innovative thinker with a proven track record of turning insight into action.
Exceptional written and verbal communication skills.
Ability to work equally well on self-managed and team-based projects.
Places high value on customer service, working with both internal and external customers.
Excellent problem solving ability and interpersonal savvy.
Strong willingness to help in any area and learn new things, even if it’s outside the proverbial “box”. Is adaptable, responsible, and dependable.
A typical day might also include:
Several trips to the soda machine; we have an unlimited supply.......
Collaborating with a dynamic team on Bagel/Donut Tuesday.
Enjoying our awesome Food Trucks!
Showing off your ping-pong, foosball, X-box or hover board skills.
Additional awesome things our Solutionaries get just for working here:
Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, opportunities to go to Disneyland or Mexico!
An on-site fitness facility, with yoga, crossfit and total body work-outs, lead by instructors!
401K matching -- 50% of the first 6% that our Solutionaries contribute.
Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.