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Implementation Consultant
Experian
United States, CA, United States
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Description
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.
The Implementation Consultant, has primary responsibility to work with key clients in providing on-site and remote support for Experian Health's products and to exceed client expectations through superior client relationship management, implementation support, and training.
Primary Responsibilities
• Project management: managing multiple projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns
• Performing GAP analysis and defining solutions to gaps
• Analysis and definition of system conversion requirements
• Involved in QA processes and methodologies, (creation of test plans, test documents, and test cases)
• Documenting and monitoring defects to resolution
• Analyze and facilitate resolution of complex issues from internal and external clients
• Effectively communicate and partner with development and technical/customer support staff to resolve issues
• Learn, understand and identify client/customer problems and recognize core issues
• 30%-50% travel required
Other duties as required.
Education and Experience
• Bachelor’s Degree in Health or Computer Sciences (or equivalent work experience) required.
• Minimum 5-7 years Project Management experience required
• 5-7 years’ experience with healthcare industry software desired (clinical or finance)
• Presentation and training experience required
Special Skills and Knowledge
• Strong understanding of the healthcare revenue cycle is required
• Proven track record with successful projects delivered in a timely manner