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Implementation Analyst
Fiserv
Lincoln, NE, United States
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Job TitleImplementation Analyst
About the Role:
The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solutions titled Business Process Manager. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live.
This is a fast paced position requires flexibility and the ability to easily accept and manage change.The analyst must have the ability listen and understand the client’s business problems and opportunities.This will allow them to provide direction to the clients to achieve their objectives and success.
As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.
Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.
About our Business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, comply with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
Essential Job Responsibilities:
• Perform software installations and training for Fiserv’s clients via onsite trips and web based contact channels.
• Deliver professional and timely client communications regarding project updates and product implementation services.
• Thoroughly track, organize and document all product implementation related activities.
• Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Travel is required. Perform other duties as assigned. Be available for occasional night and weekend projects Performs other duties as required.
Required Qualifications:
• Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required.
• Equivalent work experience may be substituted.
Preferred Qualifications:
• Bachelor’s degree preferred
• 1+ years of direct customer service preferred
• Financial industry, especially new account opening experience is beneficial
• Knowledge of FISERV products and systems is a major plus.
Travel Required: Up to 40% Travel
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.